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FAQ-Frequently Asked Questions

1. Where are you guys from?

⇒ We are located in the heart of Kolkata-West Bengal.Kolkata is known for its rich Bengali culture and its skin cares easy availability resources and its beautiful ethnic flavors and flowers and skin secret.

2.Why "SIMPLY SECRET"?

⇒ Because simple ingredients can make your skin look beautiful. Read our story to discover more about us.

3.How do I know which product suits me?

⇒ At "Simply Secret" Help !! is always in hand with a team of skin care experts to help you 24*7*365 days for the best support for your healthy skin. Read Our Skin Care Expert section to discover more.

4. What if I have an inquiry in regards to my ordered product or on shipping time?

⇒We are just a call away at +917605805338 and we are happy2help via our "LIVE CHAT" option or via email at customercare@simplysecret.in.

5. Do DIY/Organic product contain any chemicals?

⇒No, They don't DIY/Organic made at simply secret are custom built & handmade to meet your skin requirements at its best. That is the only reason why our products have less shelf life than any others brands since shelf life has hard chemicals included in them.

6. Why like other brands you have no R&D?

⇒ R&D are very costly approaches which affect us & the consumers/customers at the same time leading to hefty product costs. Simply, A product worth Rs.10 can multiply itself by 25X post R&D certification making it's extremely costly for the customer/consumer and to us manufacturers of DIY handmade skin care a well.

7. Is your customer care 24*7?Are there any other services we offer?

⇒ Indeed, we have 24*7*365 days active customer care to fulfill our customer's queries and inquiries and to serve them better we offer 24*7*365 days of WhatsApp/Hike messenger support.However our "Skin Care Experts" are only available from, 10 am to 5 pm. We are also available via email at customercare@simplysecret.in.

And In spite of this, we offer facial starting from Rs.149 onwards at present with our simply secret range of products and currently operational only in Kolkata as "SimplyFacials"

8. Why charge shipping fees and not keep it for free?

⇒At "Simply Secret" we believe in offering pocket-friendly prices starting from Rs30/- onwards only, however, we can offer free shipping since it's not done by us but our courier partner's like DTDC/E-KART LOGISTICS/FedEx etc underwhich a flat fee of Rs 100 is charged on COD(Cash-On-Delivery) PAN INDIA, however, we encourage our customers to pay  since paid packages often cost fewer fees in shipping whereas order above Rs 99/- can be given as free shipping . 

And as "Simply Secret" we love to keep things clear as possible and maintain originality in the market.

9. Do you use any artificial or chemical product?

⇒ We don't, however, we do use "BeesWax" which is organically sourced which many customers think that its chemical or artificial. But actually, it's not. Beeswax is excellent in making creams and moisturizers for the best of use as per skin requirements.

10. Your "MISSION"

♥♥ AT Simply Secret we believe in ONE MISSION♥♥"

"♥♥For A HEALTHIER SKIN-ALWAYS!!!!♥♥"

 


 

Queries or Questions if any can be easily asked on skincare@simplysecret.in

or   

via our "LIVE CHAT SUPPORT" for best help daily from 11 am to 6 pm  

 

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